Turning A Normal Call Into A Conference; Adding Another Party Using Hold - Avaya 9600 Series User Manual

Conferencing
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Conferencing on page 77

Turning a Normal Call Into a Conference

If your system administrator has configured a Conference Add button on your phone, you can
press that button to turn your current call into a two-party conference. That then gives you access
to the conference details features such as adding, muting and dropping conference parties without
having had to put the existing call on hold.
Contact your system administrator for details of adding a Conference Add button.
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Conferencing on page 77

Adding Another Party Using Hold

This method of adding someone to a conference temporarily put your connection to the
conference on hold. That allows you to hear the call progress and talk to the whoever answers the
new call without the existing conference parties hearing that conversation.
The other parties already in the conference are able to continue talking to each other whilst you try
to add the new party. You can also add a new party without using hold.
Procedure
1. Press Conf to put the conference on hold. This does not affect the other conference
parties who can continue talking to each other.
2. Press an available appearance key on which to make a call.
3. Dial the party that you want to add to the conference.
• If they answer and want to join the call, press Conf again. This call and your current
held calls are turned into a conference call.
• If they do not want to join the call or do not answer, press Drop. Then press the
appearance key of the previously held call to reconnect to that call.
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Conferencing on page 77
April 2020 9600 Series Phone User Guide
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