Context Sensitive Conferencing - Avaya 9600 Series User Manual

Procedure
1. If not already highlighted, press the up or down cursor keys to display and highlight the
conference call.
2. Press the Details soft key.
3. Normally your own name is already selected by default. However, if not use the up or down
cursor keys to select your own name.
4. Press Drop.
Related links
Conferencing on page 77

Context Sensitive Conferencing

The previous starting a conference method in this manual covers just simple scenarios where you
want your current call and all held calls to be conferenced together. However, there may be some
scenarios where you have multiple calls in progress where you may want to only conference
particular calls.
This can be done by scrolling the display to change which call is highlighted when you press Conf.
For example:
• To conference the current call and a particular held call: Scroll the call display to highlight
the required held call. Press Conf. That held call is conferenced with your current call without
affecting any other held calls.
The table below summarizes which calls are conferenced based on which call is currently
highlighted on the telephone's display. A 'held pending transfer' call is one which has been put on
hold by pressing Conf or Transfer.
The below only applies to conferences initiated from the telephone. The traditional behavior of
conferencing the current and all held calls regardless of hold type still applies if the conference is
initiated from elsewhere, for example an application.
Highligh Other conditions in priority
ted Call order
Connect No call held pending transfer
ed Call
Call held pending transfer
April 2020
Result when Conf is pressed:
Conferences the connected call
and all held calls.
Conferences the connected call
and the held pending transfer
call. Any other held calls are
unaffected.
9600 Series Phone User Guide
Comments on this document? infodev@avaya.com
Context Sensitive Conferencing
Current Held Held
Call Calls Pending
Transfer
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