Transferring A Call To Voicemail; Sending An Incoming Call To Your Mailbox; Voicemail Short Codes - Avaya 9600 Series User Manual

Transferring a Call to Voicemail

When set to visual voice mode, the
the voicemail mailbox of another user or group.
Procedure
1. With the call connected, press the
and can continue talking.
2. Dial the extension number of the user or group to which you want to transfer the call.
3. When the number matches a user or group, their name is displayed.
• To transfer the call to the user or group's mailbox, press Select. The caller hears a few
seconds of ringing and then the mailbox greeting.
• To cancel the transfer, press Cancel.
Related links
Voicemail on page 107

Sending an Incoming Call to Your Mailbox

You can transfer a call targeted at you directly to your voicemail mailbox.
Procedure
1. If the call is not the currently highlighted call on the display, use the up and down cursor
keys to highlight it.
2. Press the ToVM soft key. The call is redirected to your mailbox.
Related links
Voicemail on page 107

Voicemail Short Codes

Short codes are numbers that you can dial to enable and disable various features. The following
are default short codes that may be available. However, your system administrator can remove
and change the short codes available to you or all users. To use a short code, you may have to
put your currently call on hold.
These are useful as they can be dialed from any phone on the system. For example, this allows
you to login at a basic analog extension and still control a number of features.
Some short codes require you to enter some information when you dial them, typically an
extension number. That is indicated by N in the short codes shown below.
April 2020
MESSAGE key can be used to transfer your current call to
MESSAGE key. You are still connected to the call
9600 Series Phone User Guide
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Transferring a Call to Voicemail
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