Holding A Call; Taking A Call Off Hold; Switching Between Calls - Avaya 9600 Series User Manual

Important:
This only applies to conference calls hosted by your own telephone system. Holding your call
to a conference hosted on another telephone system may cause that conference to hear your
system's music on hold.
Related links
Holding Calls on page 64

Holding a Call

Procedure
To put your current call on hold, press the Hold soft key or the call's appearance button.
• The held call is indicated by its call appearance button with a fast-flashing green lamp.
• The phone displays On-Hold before the call information.
• Whilst held, the caller hears music on hold. If your system does not have music on hold
available, the caller hears double beep tones every few seconds.
Related links
Holding Calls on page 64

Taking a Call Off Hold

Either of the following methods can be used to retrieve a call from hold. If you have a currently
connected call, that call is automatically put on hold.
Procedure
1. Press the appearance button with the fast-flashing green call appearance.
2. Scroll the display using the up/down cursor keys. To take the call off hold, press the
Cancel soft key.
Related links
Holding Calls on page 64

Switching Between Calls

With a call on hold (fast-flashing appearance button) and another call connected (red call
appearance button), you can switch between calls by pressing the appearance button of the held
call. The current call is automatically put on hold and the previously held call is connected.
April 2020 9600 Series Phone User Guide
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Holding a Call
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