Chapter 7: Forwarding Calls - Avaya 9600 Series User Manual

Chapter 7: Forwarding Calls

Forwarding is used to redirect calls to another extension or an external number.
Forward Unconditional
Forward unconditional can be used to immediately redirect your calls.
• By default this function is only applied to incoming external calls to you. However, if required
internal calls and or hunt group calls can also be selected.
• When enabled, all calls matching the settings are forwarded to the number set as your forward
unconditional destination. That number can be internal or external.
• You can still use the phone to make outgoing calls. When you go off-hook you hear interrupted
dial tone.
• If you also have forward on no answer set, if the unconditionally forwarded call is still
unanswered after having rung for your no answer time (default 15 seconds), the system
redirects the call to your forward on no answer destination if different. Note that this is not
always possible for calls that have been forwarded to an external number.
• If you also have voicemail enabled , if the forwarded call is still unanswered, the system
redirects the call to voicemail. Note, this is not always possible for calls that have been
forwarded to an external number.
Forward on Busy
'Forward on busy' redirects your calls when your phone is not able to present you with any more
alerting calls.
• By default, this function is only applied to incoming external calls made to you. However, if
required, internal calls can also be selected.
• When enabled, all calls matching the settings are forwarded to the number set as the 'forward
on busy'/'no answer' destination. That number can be internal or external.
• 'Busy' is defined has having no available call appearance buttons on which further calls can be
presented.
• Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
• The 'forward on busy' and 'forward on no answer' options use the same forwarding destination
number. If no number is set, they use the same destination as set for 'forward unconditional.'
• If you also have voicemail enabled , if the forwarded call is still unanswered, the system
redirects the call to voicemail. Note, this is not always possible for calls that have been
forwarded to an external number.
April 2020 9600 Series Phone User Guide
Comments on this document? infodev@avaya.com
50