Chapter 11: Parking Calls; Parking Short Codes - Avaya 9600 Series User Manual

Chapter 11: Parking Calls

Parking a call is similar to holding a call. However, parked calls can be unparked by other users on
the phone system.
Each parked call is given a number. By default, the number is your extension number plus a digit.
Calls that you park return to your phone (when idle) if they remain parked for too long. The default
return delay is five minutes. This is a system delay that is applied to all users and can be changed
by the system administrator. Returning calls ignore any forwarding or do not disturb settings.
A feature button set to the Call Park action can be used to park and unpark calls and to indicate
parked calls.
Holding a call and parking a call are two similar actions. The table below summarizes the main
differences between parking a call and holding a call.
When used to park or hold a call...
... the call occupies an appearance button.
... the caller hears music on hold if available.
... the call can be retrieved by other users dialing a short code.
... the call recalls you automatically if your phone is idle.
... can be used with conference calls.
... can be used to start or add calls to a conference.
... the call is assigned a unique ID.
Related links

Parking Short Codes

Parking Calls (Features Menu)
Unparking Calls Using the Status Menu
Park & Page on page 70
Parking Short Codes
Short codes are numbers that you can dial to enable and disable various features. The following
are default short codes that may be available. However, your system administrator can remove
and change the short codes available to you or all users. To use a short code, you may have to
put your currently call on hold.
April 2020
on page 68
on page 69
on page 69
9600 Series Phone User Guide
Comments on this document? infodev@avaya.com
Hold Park
Yes No
Yes Yes
No Yes
Yes Yes
Yes Yes
No No
No Yes
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