Chapter 21: Groups; Group Membership; Groups - Avaya 9600 Series User Manual

Chapter 21: Groups

Your system administrator can include you as a member of a group along with other users. Each
group has its own extension number which can be used as the destination for a call.
• When a call is made to a group, it is presented to the available group members, either one at a
time or all at the same time, until answered by one of the members.
• How long a group call rings at each group member before being presented to the next member
is controlled by the group's own settings. Hunt groups also use voicemail and have their own
settings for when an unanswered call should go to the group's mailbox. For group calls, the
hunt group's voicemail settings are used rather than your settings.
The system administrator can enable a number of hunt group menu options on your phone. Each
option is enabled for a selected hunt group or for all hunt groups of which you are a member:
• Enable/Disable Your Group Membership – When your membership of a hunt group is
disabled, you no longer receive hunt group calls for that group. You are still a member of the
group and can re-enable your membership.
• Change the Hunt Group Service Status – Each hunt group can either be in service, in night
service, or out of service. When in night service or out of service, the groups calls are
redirected to an alternate group, or to voicemail if available.
• Change the Hunt Group Fallback Destination – These menus allow you to change the
alternate groups used for the group's calls when it is in night service or out of service status.
Related links

Group Membership

Group Service Status and Fallback
Group Membership
Only the system administrator can change a group, the group members, or group settings.
However, you can be provided with options to enable or disable your group membership. While
membership to a group is disabled, you do not receive any calls for that group.
Related links

Groups

on page 122
Switching Your Group Membership On/Off (Status Menu)
Switching Your Group Membership On/Off (Features Menu)
April 2020
on page 122
on page 124
9600 Series Phone User Guide
Comments on this document? infodev@avaya.com
on page 123
on page 123
122