Appendix C Customer Support; Contact Information - Juniper E Series Hardware Manual

Appendix C
Customer Support

Contact Information

For your convenience, we provide multiple options for requesting and receiving
technical support from the Juniper Networks Technical Assistance Center (JTAC). See
the Juniper Networks Web site for complete customer service information:
! http://www.juniper.net/support/guidelines.html
Topic
Contact Information
Returning Products for Repair or Replacement
A valid router serial number is required to initiate a request for service. This number
enables the customer support engineer to quickly and efficiently determine the
support level you are entitled to. Customers with Juniper Networks service
agreements receive technical assistance 7 days a week, 24 hours a day, from the
JTAC.
You have the option of submitting a problem via the Web using Case Manager, by
e-mail, or by telephone, using the following contact information:
! Case Manager: https://www.juniper.net/casemanager/cgi/mgr/welcome.htm
! E-mail: support@juniper.net
Phone: 1-888-314-JTAC (U.S., Canada, and Mexico customers)
!
! Phone: 408-745-9500 (all other customers)
When requesting service via phone, e-mail, or the Web, please be sure to
NOTE:
have your router serial number available. Your Juniper Networks support engineer
will need this number to verify your support level.
Page
187
189
!
Contact Information
187