E614-Ff11-00 Flash Pcb Error; E615-0001-00 Error In Self-Diagnosis Of The Encryption Module; E674-0021-07 Fax Board Communication Error; E674-0100-07 Fax Board Communication Error - Canon imageRUNNER ADVANCE C3500 III Series Service Manual

E614-FF11-00
Detection Description
Remedy
E615-0001-00
Detection Description
Remedy
E674-0021-07
Detection Description
Remedy
E674-0100-07
Detection Description
Remedy
Flash PCB error
Flash error (Unidentified) (File could not be written in the Flash PCB after startup or I/O error after
startup)
[Related parts]
- Flash PCB
- Main Controller PCB (UN05) [7000-0001]
[Remedy] Perform the following in the order while checking whether the error is cleared. Although
the error is cleared by "HD-CHECK", it may occur again. Thus, perform Remedies 1 to 4.
1. Check the related harness/cable and connector.
2. Select COPIER> FUNCTION> SYSTEM> CHK-TYPE> "0", and execute "HD-CHECK". Then,
turn OFF and then ON the main power.
3. Obtain the necessary backup data by referring to the backup data list.
[Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and
"Appendix> Backup Data List" in the Service Manual.
4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.
5. Replace the Main Controller PCB.
[Reference] Before replacing the Main Controller PCB, back up the service mode data (approx. 2
min) and restore the backup data after the replacement so the data may be able to be protected.
- Backup: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMBUP
- Restoration: COPIER (LEVEL2)> FUNCTION> SYSTEM> RSRAMRES
Error in self-diagnosis of the encryption module
An error was detected in self-diagnosis of the encryption library.
[Remedy] Perform the following in the order while checking whether the error is cleared.
- Reinstall the necessary application software and restore the backup data once the error is
cleared.
1. After reinstalling the system software using SST or a USB flash drive, turn OFF and then ON
the main power.
2. Obtain the necessary backup data by referring to the backup data list.
3. Enter safe mode using (2+8) startup, and execute [4] Clear/Format> [2] Flash Format (Flash
format) using a USB flash drive.
4. After replacing the Flash PCB, reinstall the system software using SST or a USB flash drive.
[Reference] For backup and restoration, refer to "Adjustment> Main Controller System" and
"Appendix> Backup Data List" in the Service Manual.
Fax Board communication error
A Fax Board for non-supported modem has been connected.
Replace it with a genuine Fax Board (for 1-line or 2-line).
Fax Board communication error
- After completion of fax communication, writing of the communication information (log) failed, and
the log could not be read.
- Inconsistent fax logs
Turn OFF and then ON the main power.
If it occurs when the power is turned OFF and then ON after executing FAX > Clear > ALL, execute
FAX > Clear > ALL and turn OFF and then ON the power again.
[CAUTION] The previous communication information (log) will be cleared by turning OFF and then
ON the main power.
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7. Error/Jam/Alarm