Table of Contents
Advertisement
Administrator's Guide for Polycom CX7000 Systems
Symptom
Video
My camera is not listed in the device
selection list.
Others don't see my video.
The video is cut off on my HDMI monitor.
Audio
Others don't hear my audio.
Far-site participants hear an echo.
Far-site participants hear poor audio.
I don't hear audio from others.
Viewing Call Diagnostics
28
Corrective Action
Ensure that your camera cable is connected securely.
Return to the Home screen, then click Options >
Configuration > Camera and check again.
Restart the Polycom CX7000 system.
Ensure that your camera cable is connected securely.
Verify your camera settings. To do this, click Options >
Configuration and then choose Camera.
Restart the Polycom CX7000 system.
Adjust the video display to pixel to pixel.
Ensure that your audio is not muted.
Ensure that your microphone cable is connected securely.
Ensure that the monitor is configured to use an input channel
that supports audio input.
Verify your audio settings. To do this, click Options >
Configuration and then choose Audio.
Reduce the volume on your system.
Place the microphone and speakers as far apart as possible.
Place the microphone farther from the person speaking.
Speaking too close to the microphone can cause poor audio
quality.
Ensure that the far-site audio is not muted.
Ensure that your volume is set to an audible level.
For more troubleshooting information, you can search the Knowledge Base at
support.polycom.com.
You can view system statistics while you are in a call to help you troubleshoot
problems. You can also test whether the system can establish contact with a
far-site IP address.
To view system statistics:
During a call, click
>> View the following information:
on the CX7000 system in-conference toolbar.
Polycom, Inc.
Advertisement
Table of Contents
