Collecting System Logs - Polycom CX7000 series Administrator's Manual

Administrator's Guide for Polycom CX7000 Systems

Collecting System Logs

24
Setting
Gateway
DNS
Lync Server
Memory Usage
CPU Usage
System logs can be useful in troubleshooting problems.
To copy logs to a USB drive:
Click Options >
1
Click Advanced Settings.
2
Sign in using the administrator account appropriate to your sign-in
3
mode:
— Domain Member: local administrator or domain administrator
— Standalone: local administrator
Attach the USB drive to one of the USB connectors on the back of the
4
system.
When the system detects the USB drive, click Copy logs to USB device.
5
The logs are stored at the root of the USB drive. Logs include:
— App Logs
— Lync Client Logs
— SysEvent Logs
To copy logs using a remote computer:
From a remote computer, open Windows Explorer and enter this address:
1
\\ipaddress\logs (file://ipaddress/logs)
Sign in using the local administrator account:
2
User Name:MeetingRoomName\admin
Password: LocalAdminPassword
Description
Displays the status of the gateway currently
assigned to this system.
Displays the status of the DNS server
currently assigned to this system.
Displays the sign-in status of the Lync
application.
Displays the percentage of memory in use.
Displays the percentage of CPU in use.
Configuration.
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