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Troubleshooting
Solving Audio and Video Problems
Symptom
General
The system won't power on.
The system powers on, but the CX7000
application does not start.
When I try to search the Address Book, I get
a message that the Address Book is
synchronizing.
Polycom, Inc.
Enter the IP address of the system to which you want to connect, and
2
click Connect.
Enter the user name and password for a domain administrator or local
3
admin account.
If the CX7000 system has been inactive for three minutes and is not in a
4
call, the Remote Desktop session starts.
If the CX7000 system has not been inactive for three minutes and is not in
a call, you can press Ctrl + Shift + R on the CX7000 system keyboard to
enable the Remote Desktop session.
At the local Polycom CX7000 system, if there is no meeting in progress,
5
you are prompted to accept the connection.
The local Polycom CX7000 system session ends when the remote desktop
6
session starts.
To end the Remote Desktop connection:
>> Do one of the following:
— On the remote computer, close the Remote Desktop session. The
Polycom CX7000 starts automatically on the local system.
— On the local system, log in or power the system off, then on.
Corrective Action
Ensure that your power cable is connected securely to a
working power outlet.
Reset the system:
1
2
Each time you sign in, Lync synchronizes the Address Book on
the local system with the Address Book on the server. If you
see this message, wait a few minutes for synchronization to
finish, and try again.
Search for the full user name (for example,
someone@example.com).
Administrator's Guide for Polycom CX7000 Systems
Power the system off.
Press F12 and power the system on again.
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