Chapter 12: Active Calls And Call Features - Avaya 1220 User Manual

Chapter 12: Active calls and call features

This chapter provides information on active calls, and on call features available to the IP Deskphone
user.
Active calls
You can use the following features during an active call:
• Making a new call
• Placing a call on Hold
• Using 3-way calling
• Transferring a call
You can use the Action soft key to perform the following actions during an active call:
1. New Call-to begin a new call while other calls are on hold.
2. Release Call-to release (hang-up) the selected call.
3. Transfer Call-to transfer the call to another phone number or SIP address.
FNE/FAC features
Access to certain Aura features is provided through dialing Feature Extension Numbers (FNEs) or
Feature Access Codes (FACs).
To simplify the use of these features, you can configure speed dial keys for FNEs and FACs. This
enables a feature to be easily accessed by pressing a speed dial key on the IP Deskphone instead
of dialing an entire FNE or FAC code
Related links
Making a new call on page 91
Ring Again Busy / Automatic Callback
Whisper Page on page 92
Call Waiting on page 93
Placing a call on Hold
Using 3-way calling
Ad hoc conferencing when connecting to the Call Server
Transferring a call on page 98
Using Park Call on page 100
Using the Friends feature
Feature keys on page 103
Using Call Forward
May 2016
on page 92
on page 93
on page 97
on page 101
on page 112
Avaya 1220 IP Deskphone with SIP Software on Avaya Aura
Comments on this document? infodev@avaya.com
on page 97
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