Receiving A Call; Being In A Call - Avaya 1220 User Manual

Receiving a call

When you receive an incoming call, the displayed information shows which account the call is
intended to reach. The line key of the corresponding account displays an incoming call icon. The
call can be answered by:
• pressing the Answer context-sensitive soft key
• taking the handset off hook
• pressing the headset or handsfree key
• pressing the appropriate line key of the account
Note:
You cannot use a different account to answer the call.
If the IP Deskphone receives multiple calls at the same time, a list (sorted by the most recent
incoming call first) of all active and incoming calls appears. After you select a specific call in the list,
you can either answer the call or process the call.
If the calls are for different accounts, then the line keys associated with the accounts receiving the
incoming calls display an incoming-call icon.
An incoming-call icon provides visual feedback. You can answer the call by pressing the line key
directly without having to select the call. This automatically puts other active calls on hold.
Related links
Multiuser on page 143
Multiuser on page 143

Being in a call

When a single call is active, the screen displays the local account in use and the remote user. If
multiple calls are active, each call appears on a single line. The local account for the active call
appears on the context line. Each line key reflects the most active call state of its account.
The active call is affected by operations such as call transfer or call parking. One exception is the
New Call action, which uses the primary account by default; this can be overridden by pressing
another line key to initiate the call.
Joining calls into a specific conference always uses the conference server of the primary account.
Accounts which cannot access the server cannot join the conference.
After you create an ad-hoc conference, you can join additional calls into the same conference. You
cannot create more than one ad-hoc conference at a time.
Three-way calls can join any two calls, regardless of the account. The service package of the
account to which a call is associated determines which operations (for example, Call Park) are
May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura
Comments on this document? infodev@avaya.com
Receiving a call
®
User Guide 149