Making A Call - Avaya 1220 User Manual

Multiuser
Do Not Disturb and Call Forwarding features also affect the appropriate line key icon of the account.
Related links
Multiuser on page 143

Making a call

You can place a call using any of the registered user accounts. The selected user account
determines which proxy is used, which domain name is used for the call target if none was
specified, who the target sees is calling, and what service package-dependent features are
available.
The ways to initiate an outgoing call fall into two categories:
• always using the primary user's account
• using a different, explicitly-selected account. The usual way to select an alternate account is to
press the line key of that account to obtain a dialing prompt.
If you initiate dialing by pressing digits from the Idle screen, the primary account is used after you lift
the handset, press the headset key or press the handsfree key. The same applies if you initiate a
call from the Inbox or Instant Messages screen.
Similarly, the primary account is used when a dial prompt is first obtained after you lift the handset,
press the handset key, or press the headset key, and the call is initiated by pressing digits from the
Idle screen or by pressing the Send soft key.
If you initiate a call by pressing a line key, the user account associated with that line key is used
when the call is initiated.
If you initiate a call from the Address Book or Friends list, the account that is selected to display the
list is the same account that establishes the call.
In all cases, if you initiate the call by pressing a line key, then the account associated with that
particular line key takes precedence.
For example, pressing Line Key 1 to obtain a dial prompt, dialing, then pressing Line Key 2 initiates
the call using the account associated with Line Key 2. However, there are cases where pressing a
Line Key does not initiate dialing (for example, Address Book in Select mode).
While the outgoing call is ringing, the selected account is displayed on screen on a From: line.
Related links
Multiuser on page 143
May 2016 Avaya 1220 IP Deskphone with SIP Software on Avaya Aura
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User Guide 148