Command Workstation Hangs; Command Workstation Fails To Connect To The Ga-1040 - Toshiba e-studio 45 Operator's Manual

C
C-2 Troubleshooting
Troubleshooting
In case of problems, and before you call for service, check the guidelines in this section.
If you are unable to resolve the problem, make a note of the error condition and
contact your authorized service/support center.

Command WorkStation hangs

If the Command WorkStation windows do not update, try clicking the Log in/out
slider and logging out, and then exiting the Command WorkStation. Restart the
Command WorkStation application or restart the computer.
If the Command WorkStation windows do not update, or no jobs are displayed, and
the mouse has no effect (you cannot select a job or a window, use a right mouse
command, or select a menu item) the GA-1040 is down or communication over the
network has failed.
To force an exit from the Command WorkStation application, press Ctrl-Alt-Delete,
and with the Command WorkStation selected, click End Task. At the GA-1040,
disconnect and reconnect the network cable, and try printing a Test Page or Setting
List. If that fails, reboot the server.
If the GA-1040 Control Panel does not respond to the Menu button, press the Reset
button, turn off the server and turn it on again. When it reaches Idle, restart the
Command WorkStation application.

Command WorkStation fails to connect to the GA-1040

If a remote Command WorkStation cannot connect to a server that was connected
previously, you may need to reconfigure the connection.
1. If you can, choose Exit from the Command WorkStation File menu.
2. In the C:\Windows folder, find the Efinl.ini file and move it out of the C:\Windows
folder to another folder.
If the Efinl.ini file contains a limited amount of configuration information that is easily
recreated (i.e., information for only one or two servers), you can delete the file
altogether. A new Efinl.ini file will be created in the C:\Windows folder when you
reconfigure the connection.