Changing Which Information Is Shown First About A Call; Picking Up A Call Ringing At Another Telephone; Answering Any Ringing Telephone Using Directed Pickup; Answering Any Ringing Telephone Using Group Pickup - Nortel M7410 Installation And Maintenance Manual

20 Answering calls

Changing which information is shown first about a call

Depending on the services you subscribe to, Call Display information may contain
up to three parts: the name of the caller, the number of the caller, and the name of
the line in your Enterprise Edge system that the call is on. For each telephone, you
can determine which information is displayed first.
You may see
Unknown name
available from your telephone company. You may see
Private number
You need to start a Unified Manager session to program this feature. For more
information about programming using the Unified Manager, see the Enterprise
Edge Programming Operations Guide .

Picking up a call ringing at another telephone

You can pick up a call ringing at another telephone by using Directed Pickup or
Group Pickup.

Answering any ringing telephone using Directed Pickup

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You can answer any telephone that is ringing in your Enterprise Edge system.
1. Press
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2. Enter the internal number of the ringing telephone.
Call Pickup cannot be used to answer private lines.
To use Call Pickup (Directed Pickup), the telephone must be ringing. If, for
example, the auxiliary ringer is ringing, but the call is not ringing at a telephone, the
call cannot be answered using Directed Pickup. It must be answered normally at a
telephone that has a flashing indicator for the call, or by using Trunk Answer. You
can answer a call that is ringing because someone has transferred the call to a
telephone and the call is ringing on an intercom button.

Answering any ringing telephone using Group Pickup

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Your Enterprise Edge system can be divided into nine pickup groups. If you are a
member of a pickup group, you can pick up a call that is ringing at any telephone in
your pickup group.
Enterprise Edge Feature Programming Telephone Guide
or
Unknown number
on the display if the caller blocks that information.
.
Tip
Directed pickup can retrieve calls that are ringing on an Answer DN. While
you may enter the internal number of the telephone you hear ringing, it may be
calls from another telephone you are answering.
on the display if the information is not
Private name
P0908510 Issue 02
or