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Tracking your incoming calls
Using Call Log
Telephones can automatically log Call Display information for calls on an external
line. The line must appear on that telephone but it does not have to be a ringing line.
If your system is equipped with the appropriate equipment and you have subscribed
to the call information feature supplied by your service provider, you are able to
capture information about incoming callers in your call log. The same feature is
supplied by an ISDN service package that comes with calling line identification
(CLID).
Call Log creates a record of incoming external calls. For each call the log can
contain:
•
sequence number in the Call Log
•
name and number of the caller
•
indication if the call was long distance
•
indication if the call was answered (and identity of who answered it)
•
time and date of the call
•
number of repeated calls from the same source
•
name of the line on which the call came
Call Log can help you to
•
keep track of abandoned or unanswered calls
•
track patterns for your callers (for example volume of calls and geographical
location of calls)
•
record caller information quickly and accurately
•
build a personal telephone directory from log items
The long distance indicator and the caller's name and number, may not be shown in
the log, depending on the Call Display services provided by your local telephone
company and the caller's local telephone company.
To use the features on the following pages, your telephone must have spaces
available in its Call log. Your installer programs each telephone with an appropriate
number of spaces.
P0908510 Issue 02
Enterprise Edge Feature Programming Telephone Guide
9
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