Konica Minolta bizhub 601 User Manual page 232

Troubleshooting
Authenti-
cation
Unit (IC
Card
Type)
If any message other than those listed above appears, perform the operation described in the message. If
the problem is not corrected after the described operation is performed, contact your service representative.
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Trouble
Scanning does not begin.
The Add New Hardware
Wizard starts when the au-
thentication unit is con-
nected to the computer.
The USB cable is connect-
ed between the authenti-
cation unit and the
machine, but the status in-
dicator is not lit in green.
The message appears on a
computer where
registration failed
Logon failed.
The message "Failed to
Authenticate." appears on
the machine.
Scanning does not begin.
The Add New Hardware
Wizard starts when the
authentication unit is
connected to the
computer.
Possible cause
Is the finger correctly positioned?
Was the machine restarted after
the authentication unit was con-
nected to it?
Is the authentication unit connect-
ed to the same USB port used
when the driver was installed?
With the authentication unit, the
scanning time is limited to 10
seconds. This message appears if
scanning was not possible within
the limited period of time.
If "Card Authentication + Password"
was selected:
Is the password typed in correctly?
Was the machine restarted after
the authentication unit was
connected to it?
Is the authentication unit
connected to the same USB port
used when the driver was
installed?
Remedy
Refer to the Quick Guide Authenti-
cation Unit (Biometric Type AU-
101) and check how to position the
finger for authentication and scan-
ning. Correctly position the finger
to be scanned on the scanner, and
do not move the finger until the
scanning results are received. If
the area of the finger to be scanned
is dirty or chapped, a correct im-
age cannot be created and scan-
ning may not be completed. Wash
your hands and try scanning again,
or try to correct chapped fingers. If
the area of the finger to be scanned
is too wide or too thin (outside of
the finger width range of 10 mm to
25 mm), a correct image cannot be
created and scanning may not be
completed. Try widening your fin-
ger or inserting it deeper or less
deep into the scanner.
Turn the machine off with the main
power switch and temporarily dis-
connect the USB cable from the
authentication unit or the machine
before connecting it again and
waiting 10 seconds before turning
on the machine with the main pow-
er switch.
If the authentication unit is con-
nected to a USB port different from
the one used when the driver was
installed, the Add New Hardware
Wizard may start. Use the same
USB port used when the driver was
installed.
Refer to the Quick Guide
Authentication Unit (IC Card Type
AU-201) and check how to position
the IC card in order to complete
scanning within the limited period
of time.
Check the password, and type it in
correctly.
Turn the machine off with the main
power switch and temporarily
disconnect the USB cable from the
authentication unit or the machine
before connecting it again and
waiting 10 seconds before turning
on the machine with the main
power switch.
If the authentication unit is
connected to a USB port different
from the one used when the driver
was installed, the Add New
Hardware Wizard may start. Use
the same USB port used when the
driver was installed.
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