Introduction; Registering Your Fortinet Product; Customer Service & Technical Support; Training - Fortinet fortivoice Administrator's Manual

Introduction

Welcome, and thank you for selecting Fortinet products.
The FortiVoice IP-PBX phone system enables you to completely control your organization's
telephone communications. Easy to use and reliable, the FortiVoice phone system delivers
everything you need to handle calls professionally, control communication costs, and stay
connected everywhere.
The FortiVoice system includes all the fundamentals of enterprise-class voice communications,
with no additional licenses to buy or cards to install. Auto attendants, voice messaging, ring
groups, conferencing and much more are built-in. In addition, the FortiVoice personal web
portal lets your staff view their call logs, configure and manage their own messaging, and
access other features.
This document describes how to configure and use the FortiVoice phone system. Only the
configuration procedures through the web-based manager are provided. For configuration
procedures through the CLI, see the
This topic includes:
•

Registering your Fortinet product

•

Training

• Documentation
• Scope
• Conventions
Registering your Fortinet product
Before you begin, take a moment to register your Fortinet product at the Fortinet Technical
Support web site, https://support.fortinet.com.
Many Fortinet customer services, such as firmware updates and technical support,
require product registration.
For more information, see the Fortinet Knowledge Base article
Questions.
Customer service & technical support
Fortinet Technical Support provides services designed to make sure that you can install your
Fortinet products quickly, configure them easily, and operate them reliably in your network.
To learn about the technical support services that Fortinet provides, visit the Fortinet Technical
Support web site at https://support.fortinet.com.
You can dramatically improve the time that it takes to resolve your technical support ticket by
providing your configuration file, a network diagram, and other specific information. For a list of
required information, see the Fortinet Knowledge Base article
Training
Fortinet Training Services provides classes that orient you quickly to your new equipment, and
certifications to verify your knowledge level. Fortinet provides a variety of training programs to
serve the needs of our customers and partners world-wide.
Fortinet Technologies Inc.
FortiVoice CLI Reference.
Page 8 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Registration Frequently Asked
Technical Support Requirements.