Working With Virtual Numbers - Fortinet fortivoice Administrator's Manual

Working with virtual numbers

A virtual number is an extension that is not assigned to a phone. Unlike auto attendants, when a
call goes to a virtual number, the caller does not need to manually select any options by
pressing the phone keys. The call process is automated based on time schedules. For example,
for after business hour phone calls, you can configure a virtual number to play an
announcement, then transfer the call to the voice mailbox. You can also transfer the calls to the
auto attendant where the callers can manually select the options based on the auto attendant
configuration.
If the virtual number with configured call handling action is part of another FortiVoice function
that also has configured call handling action (for example, a member of a ring group), then the
call handling action of the other FortiVoice function overrides the virtual number call handling
action.
To configure a virtual number
1. Go to Extensions > Virtual Number > Virtual Number and click New.
2. Configure the following:
Figure 53: Configuring virtual numbers
GUI field
Name
Number
Show suggested
numbers
Display name
Fortinet Technologies Inc.
Description
Enter a name for the virtual number.
Enter the virtual number which is not assigned to any phone.
Select and click in the Number field to display the virtual numbers
available for use. If it is deselected, clicking in the Number field
displays the virtual numbers already in use.
This option also serves as a diagnostic tool for finding and fixing
duplicate or missing numbers. Missing numbers are the extensions
that have user IDs but not numbers.
When there are duplicate or missing numbers, an orange
exclamation mark icon appears beside this option. You can click the
icon and fix the numbers. For more information, see
duplicate or missing numbers" on page
Enter the name displaying on the extension. This is usually the name
of the extension user.
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