Configuring Call Routing; Configuring Inbound Dial Plans - Fortinet fortivoice Administrator's Manual

Configuring Call Routing

Dial plans define how calls flow into and out of the FortiVoice unit. Without dial plans, telephone
communications among PBXs are impossible.
This topic includes:
•

Configuring inbound dial plans

• Configuring outbound dial plans
• Configuring direct inward dialing
Configuring inbound dial plans
The Call Routing > Inbound > Inbound submenu lets you configure dial plans for incoming calls
to the FortiVoice unit.
When the FortiVoice unit receives a call, the call is processed according to the inbound dial
plan. To process the call, the FortiVoice unit selects the dial plan rule that best matches the
dialed number and processes the call using the settings in the dial plan rule. For example, if
your main line is 123-4567, you can set a dial plan rule that sends all incoming calls dialing
123-4567 to the auto attendant. Once the auto attendant is reached, the callers can follow the
instructions, for instance, to dial an extension.
To view the inbound dial plans, go to Call Routing > Inbound > Inbound.
Figure 66: Viewing inbound dial plans
GUI field
Enabled
Name
Call handling
Handling
Description
From Trunk
Match DID
Match CID
Fortinet Technologies Inc.
Description
Select to activate this dial plan.
The name of the dial plan.
The actions to process the incoming calls with matched dialed numbers
and/or caller IDs. For details, see
The specific call handling actions. For details, see
page 189.
The trunks of the incoming calls that are subject to this dial plan.
The phone number pattern in your dial plan that matches many different
numbers. For details, see
The caller ID pattern for this dial plan. For details, see
on page 188.
Page 186 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
"Call Handling" on page
"Dialed Number Match" on page
188.
"Action" on
187.
"Caller ID Match"