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Call Handling
Configuring virtual number call handling
Use the Call Handling option to configure the call automation. For example, you can configure
the process to forward a call to another number on a specific schedule.
For information on the Call Handling option, see
To configure the call process
1. On the Virtual Number page, click New under Call Handling.
The Call Handling Setting page displays.
Figure 54: Call handling setting
2. Select a pre-configured Schedule for the call action. You can also click New to create a
schedule or Edit to modify the selected one. For information on configuring schedules, see
"Scheduling the FortiVoice unit" on page
3. Select an Action for the call handling. You can select multiple actions to process a call in
sequence. For example, you can select Play announcement and then Auto attendant. In this
case, an incoming call will be transferred to the auto attendant after an announcement is
played.
Some actions require that you enter further information to complete the call process, such as
Dial extension and General mailbox.
4. Click Create.

5. Click OK.

Fortinet Technologies Inc.
Select to activate this virtual number.
Enter any notes you have for the virtual number.
Use this option to configure the call handling for the virtual number.
For more information, see
on page 166.
"Call Handling" on page
118.
Page 166 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
"Configuring virtual number call handling"
166.