Copying Problems - Canon B740 Manual

The extension phone disconnects while you are talking.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the copier/fax and into the wall
outlet (1 p. 2-7). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.

Copying Problems

The copier/fax will not make a copy.
The BJ cartridge or ink tanks may need to be replaced.
• Determine if the problem is with the BJ cartridge or ink tanks (1 p. 12-7), and replace
if necessary. (1 pp. 12-11, 12-14)
You may be trying to make copies with the incorrect BJ cartridge installed in the
copier/fax.
• The copier/fax cannot make copies in color while the Black BJ cartridge is installed.
Replace the BJ cartridge with the Color BJ cartridge. (1 p. 12-11)
The document may not have been loaded correctly into the ADF (Automatic
Document Feeder).
• Remove the document, stack it if necessary, and load it into the ADF (Automatic
Document Feeder) correctly. (1 p. 4-3)
• Check that the document feed lever is set for the type of document you are copying.
(1 p. 4-2)
• Make sure the operation panel is closed.
The BJ cartridge or ink tanks may not be installed properly.
• Make sure the BJ cartridge and ink tanks are installed properly. (1 pp. 12-11, 12-14)
The copier/fax may not be operating properly.
• Print the nozzle check pattern. (1 p. 12-9)
MEMORY FULL appears in the LCD when making multiple copies.
The unit's memory is full.
• Print or delete any documents stored in memory (1 pp. 7-15, 7-17) to free up space
in the unit's memory, then start again.
The document you are copying may have too many graphics.
• If multiple pages are being copied, separate the pages into smaller stacks. If not,
make the desired number of copies one at a time as needed.
13-18
Troubleshooting Chapter 13