Copying Problems - Canon JX500 User Manual

Fax Images Print Blotched or Uneven
Cause
The telephone lines may be in poor
condition, or you may have a bad
connection.
The sending fax machine may not be
functioning properly.
Cannot Receive Using Error Correction Mode (ECM)
Cause
The sending fax machine may not
support ECM.
ECM may be disabled.
Errors Occur Frequently While Receiving
Cause
The telephone lines may be in poor
condition, or you may have a bad
connection.
The sending fax machine may not be
functioning properly.

Copying Problems

The Fax Does Not Make a Copy
Cause
The FINE Cartridge may need to be
replaced.
The document may not have been
loaded correctly into the Document
Tray.
The FINE Cartridge may not be
installed properly.
Print head nozzles are clogged.
MEMORY FULL Appears on the LCD When Making Multiple Copies
Cause
The fax's memory is full.
The document you are copying may
have too many graphics.
Error Correction Mode (ECM) sending/receiving should eliminate such
problems. However, if the telephone lines are in poor condition, you may
have to try again.
Lower the reception speed (see RX START SPEED on page 52).
The sending fax machine usually determines the quality of the document. Call
the sender and have them make sure their fax machine is functioning properly.
If the sending fax machine does not support ECM, then the document is
received in normal mode without error checking.
Make sure ECM is on (see ECM RX on page 51).
Lower the reception speed (see RX START SPEED on page 52).
Call the sender and have them check that their fax machine is functioning
properly.
Determine if the problem is with the FINE Cartridge and replace if necessary
(see page 56).
Remove the document, stack it if necessary, and load it face up into the
Document Tray correctly (see page 16).
Make sure the Printer Cover is closed.
Make sure the FINE Cartridge is installed properly (see the Easy Setup
Instructions).
Print the nozzle check pattern (see page 59).
Print or delete any documents stored in memory (see page 36) to free up
space in the fax's memory, then start again.
Change the scanning resolution and try copying again.
If multiple pages are being copied, separate the pages into smaller stacks. If
not, make the desired number of copies one at a time as needed.
Note
For additional troubleshooting, see "Print Quality Problems" on page 72.
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Troubleshooting 71