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Hue changes.
The nozzles on the BJ cartridge print head may be clogged.
• Refer to the flow chart (1 p. 12-8) and clean the BJ cartridge print head if necessary.
(1 p. 12-10)
The BJ cartridge or ink tanks may need to be replaced.
• Determine if the problem is with the BJ cartridge or ink tanks (1 p. 12-7), and replace
if necessary. (1 pp. 12-11, 12-14)
General Problems
The copier/fax has no power.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the copier/fax and into the wall
outlet (1 p. 2-7). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on.
The power cord may not be supplying power.
• Check the power cord by substituting with another, or by using a voltmeter to test it
for continuity.
The copier/fax will not print reports.
The BJ cartridge or the Black ink tank may need to be replaced.
• Determine if the problem is with the BJ cartridge or Black ink tank (1 p. 12-7), and
replace if necessary. (1 pp. 12-11, 12-14)
Nothing appears in the LCD.
The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the copier/fax and into the wall
outlet (1 p. 2-7). If the unit is plugged into a power strip, make sure the power strip is
plugged in and turned on. If the LCD remains blank, unplug the unit, wait five
seconds, then plug it in again.
Chapter 13
13-21
Troubleshooting
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