Repair Information; In-Warranty Repairs; Post-Warranty Repairs - Avaya PARTNER Advanced Communications System Customer Support Document

PARTNER
To clean your telephone, wipe the outside housing with a soft, dust-free cloth. If absolutely
necessary, you may use a cloth slightly dampened with a mild soap and water solution. Dry
quickly with a soft cloth.
CAUTION:
Your telephone contains sensitive electronic parts. Never submerge it in any kind of liquid,
and never use detergents, alcohols, solvents, abrasive cleaners, or an excessive amount of
water when cleaning the housing and faceplate. To do so could result in irreparable damage.

Repair Information

Outside the continental U.S., contact your Avaya Representative or local Authorized Dealer for
warranty and repair information applicable to your system.

In-Warranty Repairs

If you purchased or leased your system directly from Avaya, Avaya will repair it free of charge
during the one-year warranty period. Simply call the Avaya Customer Care Center and ask for
service.
Business-Day service is standard during the warranty period for both the control unit and system
phones. Business-Day service is performed during normal business hours. However, if you need
24-hour service protection during the warranty period on the control unit in case there is a major
system failure, you can purchase an Around-the-Clock service contract from your local Avaya
Authorized Dealer.
If you purchased or leased your system through an Avaya Authorized Dealer, contact your dealer
for repairs.

Post-Warranty Repairs

If you purchased your system from Avaya and you have a post-warranty service contract, Avaya
service is provided under the terms of that contract.
To significantly reduce unexpected repair costs after the warranty period, you can purchase a
post-warranty service contract from Avaya. If you do not have a contract, Avaya service is
provided on a time-and-materials basis by calling the Avaya Customer Care Center. A contract
provides to you, within the applicable coverage period and response times, service calls with no
charge for parts and labor on covered repairs. Both Business-Day and Around-the-Clock
coverages of varying lengths are available. To order a post-warranty service contract, contact your
Avaya Authorized Dealer.
If you leased your system under a Term Plan from Avaya, Business-Day service is included in your
lease. To upgrade to Around-the-Clock service, call 1 800 247-7000 (in the continental U.S. only).
(Around-the-Clock service is not available for phones).
If you purchased or leased your system through an Avaya Authorized Dealer, contact your dealer
for repairs.
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Advanced Communications System Installation, Programming, and Use
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A. Customer Support
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