Polycom IP331 Owner's Manual
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Summary of Contents for Polycom IP331
- Page 1 Polycom IP331 Phone Owner’s Manual V.3...
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Page 2: Table Of Contents
USING YOUR HOSTED PBX PHONE SYSTEM ..................26 System Description ..........................26 Getting Started ............................26 Polycom 2-Line Desk Phone ........................26 Desk Phone– Basic Call Features ......................29 Answering Calls ............................29 Answering When Not in Another Call ...................... 29 To answer a call using the handset ...................... - Page 3 Rejecting Calls............................30 Diverting Calls ............................31 Ending a Call ............................32 Placing a call ............................32 To place a call using the handset: ......................32 To place a call using Hands-Free Speakerphone mode: ................32 To place a call using the headset ......................33 To place a call using the Dial key: ......................
- Page 4 To activate Headset Memory Mode: ....................... 57 Electronic Hookswitch..........................57 To select a headset that supports electronic hookswitch: ............... 56 Ring Type ..............................56 Language Support............................ 57 To change the language: ......................... 57 Directory Search ............................57 To change the directory search parameter: .................... 57 Muting the Microphone ...........................
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Page 5: Introduction
Introduction Congratulations on purchasing the Hosted PBX phone system and service. You will now be able to share your phone connection between fixed & wireless handsets and across multiple locations using the latest in ‘Voice over IP’ services. This User Guide will show you how to setup and use your new Hosted PBX phone system and service. - Page 6 openings must not be blocked or covered. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided. • This product should be operated only from the type of power source indicated in the manual.
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Page 7: Fcc Information
FCC Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by ACTA. A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. -
Page 8: Systems
Systems Facility Interface Codes (FIC), Service Order Codes (SOC), USOC Jack Codes and Ringer Equivalence Numbers (REN) are shown in the table below for each port where applicable: Port USOC Line 1 02LS2 9.0Y RJ11C 0.1B Line 2 02LS2 9.0Y RJ11C 0.1B Line... -
Page 9: Rf Radiation Exposure
generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or... - Page 10 This equipment cannot be used on the telephone companyprovided coin service. Connection to Party Line Service is subject to State Tariffs. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required.
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Page 11: Additional Fcc Information
Additional FCC Information 1. If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. - Page 12 Important Battery Information This product uses rechargeable Lithium-ion batteries 3.7V, 650mAh. Only use batteries that come with the handset or dedicated spare batteries marked with “Battery Pack 3.7V 650mAh Li-ion”. Do not use any other type, since this may present a risk of leakage, fire, explosion or other hazardous situation.
- Page 13 residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
- Page 14 This handset meets the FCC standard for Hearing Aid Compatibility. FCC Identifier: ELIRTX3080 Name of Grantee: RTX America Inc. Date Granted: 9/23/05 Grant Number: R0508295-4 Equipment Class: Part 15 Unlicensed PCS portable Tx held to ear Notes: RTX3080.32 FCC Rule Parts: Frequency Range: 1921.54-1928.45MHz UL Identifier:...
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Page 15: Using This Document
Using this Document Notational conventions Acronyms are defined the first time they appear in the text. The term LAN refers to a group of Ethernet-connected computers at one site. Typographical conventions Italic text is used for items you select from menus and drop-down lists and the names of displayed web pages. -
Page 16: Basic Requirements
Basic Requirements The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly. -
Page 17: Getting To Know Your Hosted Pbx System
Getting to know your Hosted PBX system Before you Begin Your Installation The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Transmitter and Wireless Adapters to connect Desk Phones wirelessly. - Page 18 Cordless Phones: This diagram depicts the setup options for Cordless Phones. Cordless phones can be used in conjunction with Desk Phones or they can be installed stand-alone. Fax Adapter: This diagram depicts the setup options for the Fax Adapter. The Fax Adapter allows you to use your existing fax machine with the Hosted PBX service.
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Page 19: Assigning Extension Numbers And Phone Numbers To Phones
Setup Options that are not supported The following setup options ARE NOT supported: 1. Connecting a phone through multiple routers 2. Connecting one phone to another 3. Connecting a phone wirelessly and then connecting a PC Assigning Extension Numbers and Phone Numbers to Phones Each phone is assigned an extension and a phone number. -
Page 20: Installing Your Hosted Pbx Phone System
email from us with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax. You may also log into your Control Panel at https://cp.serverdata.net to view a list of your phone numbers and extensions. -
Page 21: Option 1: Connect Desk Phones Using Your Existing Data Network
Option 1: Connect Desk Phones using your existing data network Use the included phone cord connect one end into the port on the back of the phone labeled and connect the other end into any data port on your network (router, switch or wall jack). To your router or wall jack Option 2: Connect Desk phones using your existing data network then connect the phones to your computer... -
Page 22: Note
The wireless adaptor has its own power supply. Plug the phone’s power cord into the short “power in” cord on the wireless adapter and then into the wall outlet. Then, 1. Plug the included LAN cable into the Wireless Adapter 2. -
Page 23: Setting Up The Base
Setting up the Base Before using the Desk Phone, you must attach the base. The base has two pins: one that retracts and one that is stationary. These pins attach the base to the phone. Attaching the Base Attach the phone base to the phone in one of the following ways: •... -
Page 24: To Attach The Base As A Wall Mount
3. Snap them together to lock the bracket to the phone. To attach the base as a wall mount: 1. Place all cords in the recessed area below the modular jacks. 2. On the back of the phone, remove the key located behind the hook switch and reposition it so that the end tab (at a 450 angle) is facing up... -
Page 25: Activating The Service
3. Using wall anchors (not included), fasten the base stand with the mounting tab facing up. 4. Align the base stand tabs with their corresponding insertion points on the phone, and then snap the phone into place (as shown). Activating the Service Before you can make or receive calls, you need to activate your phone line(s). -
Page 26: Using Your Hosted Pbx Phone System
Hosted PBX phone system and its features. It also explains how to program system settings for your Desk Phones. Polycom 2-Line Desk Phone Introduction to your Polycom 2-Line Desk Phone The 2- Line Desk Phone is a fully-featured business phone with a host of useful features designed to make your business communications more efficient. - Page 27 Part Name Description of function Message Waiting This will alert you to voice and text (instant) Indicator messages. Line Icons Use these keys to activate up to lines that can be assigned to your phone. The associated icons represent: -Registered line -Registered shared line -Unregistered line -Voicemail...
- Page 28 Line Indicators The LED’s indicate the following: - Solid green-An active call is in progress. - Fast flashing green-There is an Incoming (ringing) call. -Flashing red-The call is on hold. Line Keys Activate up to two lines that can be assigned to your phone.
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Page 29: Desk Phone- Basic Call Features
Navigation keys Use arrow keys to scroll through the displayed information. Use (the Select key) to select a field of displayed data or enter edit mode for some settings. Speaker For ringer and hands-free audio output. Hookswitch Graphic Display Shows information about calls, messages, soft keys, time, date, and other relevant data. -
Page 30: Handling Multiple Calls
Press to answer the call through an optionally connected headset. If Headset Memory Mode is activated, press or the Answer soft key. Handling Multiple Calls You can make or receive two simultaneous phone calls on your Desk Phone. These can be two different phone calls or the calls can be joined in a conference. -
Page 31: Diverting Calls
1. Press the Dir soft key. 2. Use to scroll through the list to find the contact. 3. Press to select the entry. 4. Press the Edit soft key. 5. Press repeatedly until the Auto Reject field is displayed. 6. Press , and then to change between Disabled and Enabled. -
Page 32: Ending A Call
10. Press , and then to change between Disabled and Enabled. 11. Press the Ok or Cancel soft keys to accept or cancel changes. 12. Press repeatedly to return to the idle display. Ending a Call To end a call: Do one of the following steps: Press the EndCall soft key. -
Page 33: To Place A Call Using The Headset
Do one of the following steps: 1. With the handset on-hook, press , or the NewCall soft key to obtain dial tone. 2. Dial the desired number using the dial pad. With the handset on-hook, dial the desired number using the dialpad. -
Page 34: Managing Call Lists
You do NOT need to dial 9 to make a phone Note call. Managing Call Lists A list of up to four current calls is maintained. You can scroll through this list using the . Calls are ordered using the following priorities: active, alerting, then held. Calls with the same priorities are ordered oldest first. -
Page 35: Call Hold
Press the Info soft key to see the call information. The name is displayed. Access the other information by using the Up and Down arrow keys. Note • To delete the call from list: 1. Press the Delete soft key. 2. - Page 36 • Consultative transfer - The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer. • Blind transfer - The call is automatically transferred after you dial the number of the party to whom you want to transfer the call.
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Page 37: Note
to access the contact, and then press e) Press to access the Placed Call list, use to access the contact, and then press At this point, the call is connected to the number to which you are transferring them. Transferring an external call to an external number ties up two lines. -
Page 38: Call Park
Call Park To Park a call Parking a call is very similar to putting a call on hold. The key difference is, when you put a call on hold you can only retrieve the held call from the phone that put the call on hold. With Call Park, you can put a call on hold and pick it up from ANY phone within the same Call Park Group. -
Page 39: Forwarding Incoming Calls
4. Make your announcement which will be heard on all phones (except phones set to DND or phones in use). 5. Hang up the phone when finished Answering a Page 1. Either pick up the handset or uses the speaker phone 2. -
Page 40: To Disable Call Forwarding
To disable call forwarding: 1. Press and select Features > Forward. 2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using 3. Using , select the forwarding type you want to change and then press the Select soft key. -
Page 41: Using Voicemail
Using Voicemail Each phone receives a Voicemail box which can record up to 90 minutes of messaging with a maximum of 5 minutes per message. Each user can record his or her personal greeting for the voicemail box. Voicemail is automatically saved for 90 days. Messages can be retrieved from the Desk Phone, any other phone or through a personal website at https://cp.serverdata.net. -
Page 42: Retrieving Messages When You Are Away From The Office
Retrieving messages when you are away from the office 1. Dial your Desk Phone and allow it to ring 2. 2. When your voicemail greeting begins to play, enter your PIN over your greeting. Returning a Call 1. While listening to a message or after listening to a message, press 9* to call that person back 2. -
Page 43: Retrieving Messages Via The Web
3. Click Login Retrieving messages via the Web 1. Once logged in, click the Play button associated with the voicemail message you wish to listen to 2. The voicemail message will play through your speakers Forward Voicemail Messages via the Web A user can forward a voicemail message from his or her voicemail box to another voicemail once logged into the personal website. -
Page 44: Additional Call Features
individually. Voicemail groups are created through your personal website. 1. Once logged in, select the Personal Info Tab 2. Select the Group Manager button 3. Click the Create Group button 4. Assign a Group Number- used when forwarding to a group through the phone 5. -
Page 45: Redial
Redial The Redial function places a call to the last number dialed. To use the Redial function: 1. With the handset on the hook, press the Redial soft key Mute The mute feature allows you to hear the other party, but they cannot hear you. -
Page 46: Managing Contacts
Press to select the entry. . Use to scroll through the list to find the contact. 4. Press the Edit soft key. 5. Press repeatedly until the speed dial index appears. 6. Press to select the speed dial index for edit. 7. - Page 47 When adding the first contact, you do not need to press the Up arrow key. Note Press to add a new entry. Press to enter a first name. Entry to this field is alphabetic as denoted by 6. Enter the first name of the contact from the dial pad. 7.
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Page 48: To Add A Contact To The Local Contact Directory From A Call List
For more information on diverting contacts, refer to Diverting Calls on page Diverting Calls. 13. Repeat steps 4 to 8 to change the Auto Reject, Auto Divert, , o r to switch between Enabled and Disabled settings. For more information on setting the Auto Reject field, refer to Rejecting Calls on page Rejecting Calls. -
Page 49: To Edit A Contact In The Local Contact Directory
7. Press repeatedly to return to the idle display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name, and phone number are saved. If the contact already exists in the contact directory, “Entry already exists”... -
Page 50: To Search For A Particular Contact In The Local Contact Directory
to select the entry. 4. Press 5. Press the Delete soft key. The contact is deleted from the directory. The next entry in the directory appears. 6. Press repeatedly to return to the idle display. Placing a Call to a Contact Placing Calls From the Contact Directory To place a call to a contact in the local contact directory: 1. -
Page 51: Inbound Caller Id
label will be retrieved. The second key press repeats the process using the second letter on the key and so on. For example, to find the first directory entry whose last name starts with J, press the 5 key once. To find the first entry whose last name starts with R, press the 7 key three times. -
Page 52: Call Recording
Pick up your HPBX phone Dial *97. Press the Dial soft key to speed up the process The phone will answer the call in its pickup group that has been ringing the longest Call Recording The Call Recording feature allows you to record calls whenever you wish via the *80 command. -
Page 53: Extension Set-Up Options
Extension Set-Up options Forward Incoming Calls Your Desk Phone supports three types of call forwarding: Forward all calls - Forwards all calls to the phone number of extension of your choice. Forward when busy - Forwards all calls to voicemail when your phone is busy and cannot be changed. -
Page 54: Do Not Disturb
Appearance of Time and Date The time and date appears on the graphic display of the Polycom 2-Line Desk Phone. You have control over the format of the time and date display and can turn the display of time and date off. The default time and... -
Page 55: To Configure The Time And Date
To configure the time and date: 1. Press Menu. Select Settings > Basic > Preferences > Time & Date. 3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable. 4. Scroll through the options under each of these selections using 5. -
Page 56: Headset Memory Mode
This feature enables electronic hookswitch support. For information on supported headsets to provide electronic hookswitch features for placing, answering, and ending calls, go to www. polycom.com/support/voice and enter “Headset Compatibility List” in the Knowledge Base text box or contact your system... -
Page 57: To Select A Headset That Supports Electronic Hookswitch
To select a headset that supports electronic hookswitch: 1. Press Menu. Select Settings > Basic > Preferences > Headset > Analog Headset Mode. 3. Use the up or down to select your headset and press the Select soft key. 4. Press or the Exit soft key repeatedly to return to the idle. -
Page 58: Language Support
Language Support Many languages are supported by the SoundPoint IP 32x/33x SIP phone. To change the language: Press . Select Settings > Basic > Preferences > Language. Scroll through the list of available languages Press to confirm your choice. Text that appears on the graphic display will change to the language of your choice. -
Page 59: Muting The Microphone
Press Check key to select your choice. Press the Yes or Cancel soft keys to accept or cancel changes. Depending on the size of your local contact directory, the reconfiguration may take a few minutes. Note The phone will restart to set the new directory search mode if you pressed the Yes soft key. -
Page 60: Administrator Functions
Administrator Functions The Administrator has the ability to make configuration changes to phones and other pieces of equipment. All changes for this phone are made through the Control Panel. Making Changes through the Web-based Control Panel The Control Panel allows you to manage virtually all aspects of your phone system and phone service. -
Page 61: Viewing A List Of Your Phone Numbers And Extensions
Viewing a List of your Phone Numbers and Extensions To view a list of all phone numbers and extensions, click the Numbers & Extensions tab within the Control Panel. You will be presented with a sortable table displaying all phone numbers, extensions, equipment and services. -
Page 62: Changing The Extension Number Of A Phone
giving the 911 dispatcher your address, the 911 dispatcher will send help to Note the address shown on the screen. Changing the Extension Number of a Phone Each phone automatically receives an extension number. You may change the extension number of any phone or swap the extension numbers of two phones. -
Page 63: Changing The Failover Routing Of A Phone
• The phone number assigned to the phone • Any other phone number assigned to your company • Block Outbound Caller ID from the phone 2. Click the Save button Note: Changes to the Outbound Caller ID may take up 10 minutes to process.
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