What You Need To Know - ZyXEL Communications X6004 User Manual

Chapter 19 Auto-Attendant

19.1.2 What You Need to Know

The following terms and concepts may help you as you read through the chapter.
Default Auto-Attendant Structure
The X6004 comes with a default auto-attendant. The default auto-attendant
simply prompts callers to enter the extension they wish to reach. There is only one
time when a caller has to make a decision. The following figure shows the default
auto-attendant structure.
Figure 162 Auto-Attendant Default Structure Example
Incoming Call
Custom Auto-Attendant Structure
You can configure a more complex auto-attendant structure to fit your
organization's needs. An auto-attendant can contain several more complex menus
that can guide an incoming call to a specific extension or a group of extensions. In
the following example, an incoming caller is prompted to specify whether they
want to talk to a sales representative, customer service representative or the
operator. Once the caller reaches the Sales menu, the auto-attendant can prompt
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X6004 User's Guide