ZyXEL Communications X6004 User Manual page 98

Chapter 3 Tutorials
On the Option Settings screen, enter the keypad number and action for the
9
submenu item. The company manager for the Acme Widget company enters "1"
for Key, "Order Status" for Description, selects "Forward to a skill" for Action,
and finally selects "766/Order Status" for the Extension. The extensions available
on this list correspond directly to the ACD skills created earlier.
10 Click Apply to save these settings, then repeat this process for any other menu
options (such as "Technical Support" and "Accounts and Billing" for the Acme
Widget company). The final screen may look something like this:
Note: Don't forget to upload the actual audio file that you want to play when a caller
accesses this menu. For example, "Press 1 for English or 2 for Spanish". You
can do that using the Audio Upload option on this screen. See
on page 297
11 Repeats steps 5 through 10 to create a second submenu, such as the Spanish
submenu for the Acme Widget company.
Congratulations! If you followed each of the steps described in this tutorial, then
you should have the barebones structure of an automated menu system for your
telephone network.
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for details on this.
Section 19.3.2
X6004 User's Guide