ZyXEL Communications X6004 User Manual page 90

Hide thumbs Also See for X6004:

Table of Contents

Chapter 3 Tutorials

In order to do this, he must map his connections:

Table 9 Tutorial: Example Automated Menu Design

• The first menu and the submenus both utilize an auto-attendant. Auto-

attendants are set up in the Configuration > PBX > Outbound Line

Management > Auto-Attendant > Customized screen. This portion of the

tutorial is described in

• The skills are the intermediaries between the AA submenu and the agents. Skills

are set up in the Configuration > ACD > Skill screen. This portion of the

tutorial is in

• The agents associated are the ultimate destination for incoming calls to the

system. Agents are set up in the Configuration > ACD > Agent screen. This

portion of the tutorial can be found in

Although the usage order is 1st Menu - Submenus - Skills - Agents, we have to

build our system in reverse order by starting with the ACD-based agents and skills

and then work our backwards toward the auto-attendant-based menus. This is

because the auto-attendant menus require the skills to already be defined when

setting them up as part of an automated menu system, while skills require agents

to be pre-defined as they are set up.

Order Status

Technical Support

Accounts and Billing

Estado del Pedido

Apoyo Técnico

Cuentas y Facturación

Section 3.9.4 on page

Section 3.9.3 on page

Section 3.9.2 on page

X6004 User's Guide