ZyXEL Communications X6004 User Manual page 298

Chapter 19 Auto-Attendant
Table 103 Office Hours Setting (continued)
LABEL
Dial
Extension
Number
Forward to a
specific
extension
directly
Play audio
file before
forward to a
specific
extension
Operator
Key
Extension
Action for Time
Out
Hang Up
Extension
ACD
Options
Key
Description
Action
Extension
Add/Edit/
Delete
Apply
Cancel
298
DESCRIPTION
Select Enable if you want to allow incoming calls to dial extensions that
are not associated with specific key codes on the Options list below.
Select Disable if you want to limit all input to the key codes listed on
the Options table below.
Select this option and then input an Extension number if you want all
incoming calls to this auto-attendant to bypass the auto-attendant
options and go straight to the specified extension.
Select this opton to play the uploaded audio file before forwarding the
call to the specified extension.
Select either 0 or 9 to be the default operator key. When a caller
presses the operator key, his calls is routed to the associated
Extension.
Enter an extension number to associate with the operator Key. When
that key is pressed, the call is routed to this extension.
These options indicate how the auto-attendant should proceed if no key
is pressed for 5 seconds or the caller inputs an incorrect key code three
times in a row.
The auto-attendant disconnects the call.
The auto-attendant routes the call to the specified extension.
The auto-attendant routes the call to the specified ACD skill group.
This section displays the actions configured for this auto-attendant
menu.
This field displays the digits a caller must dial to perform an action.
This field displays the description for this action.
This field displays the function of an action.
This field displays either the extension, hunting group or ACD number
that this call is forwarded to or it displays Next Menu, if the action for
this auto-attendant option is set to Forward to a sub menu.
Click Next Menu to configure the settings for a sub menu.
Click:
• Add to create a new option for this auto-attendant menu.
• Edit to change the settings for an auto-attendant option.
• Delete to remove this option from this menu.
Click this to save your changes.
Click this to go back to the previous screen without saving your
changes.
X6004 User's Guide