ZyXEL Communications X6004 User Manual page 12

Table of Contents
3.1.4 Auto Provisioning ....................................................................................................... 48
3.2 Making PSTN Calls ............................................................................................................. 50
3.2.1 The PSTN Connection ............................................................................................... 50
3.2.2 Creating a Dialing Rule for PSTN .............................................................................. 53
3.2.3 Assigning an LCR to an Authority Group ................................................................... 55
3.3 Making ITSP Calls ............................................................................................................... 56
3.3.1 The ITSP Connection ................................................................................................. 57
3.3.2 Creating a Dialing Rule for ITSP ................................................................................ 61
3.3.3 Assigning an LCR to an Authority Group ................................................................... 64
3.4 Making ISDN Calls .............................................................................................................. 65
3.4.1 The ISDN Connection ................................................................................................ 66
3.4.2 Creating a Dialing Rule for ISDN ............................................................................... 69
3.4.3 Assigning an LCR to an Authority Group ................................................................... 71
3.5 ISDN Network Configuration Examples ............................................................................... 73
3.5.1 Example 1: Small/Medium Business ...................................................................... 74
3.5.2 Example 2: Company with Existing PBX ............................................................... 75
3.5.3 Example 3: Company with Existing PBX and Expanding Employees ................. 76
3.6 Using Call Features ............................................................................................................. 76
3.6.1 Customizing Feature Codes ....................................................................................... 77
3.6.2 Using the Voicemail Feature ...................................................................................... 77
3.7 Using Your Web Portal ........................................................................................................ 78
3.7.1 Your Information ......................................................................................................... 78
3.7.2 Accessing the Web Portal .......................................................................................... 79
3.7.3 Changing Your Security Information ........................................................................... 80
3.7.4 Personalizing Your Settings ....................................................................................... 81
3.7.5 Setting Up Voicemail .................................................................................................. 84
3.7.6 Using the Web Phone (IP Phone Users Only) ........................................................... 85
3.8 Capturing Packets Using the Web Configurator .................................................................. 86
3.9 Creating an Automated Menu System ................................................................................. 89
3.9.1 Menu Design and Call Routing .................................................................................. 89
3.9.2 Create an Agent Identity ............................................................................................ 91
3.9.3 Create a Skill .............................................................................................................. 92
3.9.4 Create an Auto-Attendant .......................................................................................... 95
Part II: Technical Reference .................................................................. 99
Chapter 4
The Web Configurator .......................................................................................................... 101
4.1 Introduction ........................................................................................................................ 101
4.2 System Login
4.3 The System Screen .......................................................................................................... 103
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X6004 User's Guide