ZyXEL Communications X6004 User Manual page 504

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Chapter 38 IVR System

Users must authenticate before they can edit their configuration settings via IVR.

When users dial into their personal IVR they are prompted to enter their PIN. The

IVR PIN is assigned to each extension when the extension is created. See

13.3.3 on page 208

for information on how to configure the IVR PIN for SIP

extensions and

Section 13.3.12 on page 221

for analog phone extensions. If a

user authenticates successfully, then he or she is guided through the personal IVR

menus via pre-recorded audio prompts. If a user fails to authenticate, the X6004

plays a message indicating that an incorrect password was entered and the call is

Personal IVR Main Flow

The following figure describes the main flow in the personal IVR system.

Figure 301 Personal IVR Flow

IVR Feature Code + Extension

Enter Password

Authentication

Call Forward

X6004 User's Guide