Intermec CK30 User Manual page 145

Problems While Wireless Connectivity (continued)
Problem
The no network connection icon
( ) appears on the taskbar.The
CK30 is not communicating with
the access point.
The network connection icon is in
the taskbar, but you cannot establish
a terminal emulation session with
the host computer.
CK30 Handheld Computer User's Manual
Chapter 6 — Troubleshooting and Maintaining the CK30
Solution
The CK30 is not connected to the access
•
point. Make sure the access point is turned on
and operating. You may also be using the
CK30 out of range of an access point. Try
moving closer to an access point to re-establish
communications.
Make sure the CK30 is configured correctly
•
for your network. The radio parameters on the
CK30 must match the values set for all access
points the CK30 may communicate with. For
help, see "Configuring 802.11b/g Radio
Communications" on page 48.
If you have an 802.11b radio, the radio
•
initialization process may have failed. Try
resetting the CK30. See "Booting the CK30"
on page 136.
If you have tried these possible solutions and
•
the no network connection icon still appears,
you may have a defective radio card. For help,
contact your local Intermec service
representative.
There may be a problem with the host computer,
a problem with the connection between the
Intermec Application Server and the host
computer, or a problem with the connection
between the access point and the host computer.
Check with your network administrator to make
sure the host is running and allowing users to
login to the system.
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