Intermec CK30 User Manual page 142

Chapter 6 — Troubleshooting and Maintaining the CK30
Problems While Configuring Security (continued)
Problem
The CK30 does not appear to be
authenticating and a network
connection icon does not appear
on the taskbar.
A network connection icon
appears in the taskbar, but it
disappears.
You are using static WEP keys
and you have a strong connection
to the access point, but you
cannot communicate with it.
128
Solution
The CK30 may not be communicating with your
•
access point. Make sure the network name on the
CK30 is the same as the network name (SSID) of the
access point that you are trying to communicate
with. The default network name is "INTERMEC."
The 802.1x security network may not be active.
•
Make sure that the server software is properly loaded
and configured on the server PC. For help, see the
documentation that shipped with your server
software.
The CK30 may not be communicating with the
•
access point that you want it to communicate with.
Make sure that the network name on the CK30 is
the same as the network name of the access point
that you are trying to communicate with. The
default network name is "INTERMEC."
The access point that you are trying to communicate
•
with may not be communicating with the server.
Make sure your access point is turned on, properly
configured, and has 802.1x security enabled.
Make sure your authentication server is active and
•
that it can communicate with your access point. You
can use the PING utility to determine
communications. Go to Diagnostics > System
Diagnostics > Ping Utility.
Make sure that you are using the correct static WEP
key. Sometimes you can see the strong signal strength
and security enabled icon (
the WEP key set incorrectly.
CK30 Handheld Computer User's Manual
) even though you have