Reporting Your Problems To Hp; Online Support; Phone Support; Information To Collect Before You Contact Support - HP Integrity rx2660 User's & Service Manual

Within the server, temperature sensors report server temperature to the BMC. The BMC controls
fan speed, based on this information.
Temperature sensors are found on:
• Display panel, where a thermal sensor detects the ambient room temperature. This sensor
reading is the main parameter used to regulate fan speed, under normal conditions.
Table 5-31 provides environmental specifications for the rx2660 servers:
Table 5-31 rx2660 Environmental Specifications
Parameter
Temperature
Relative
Humidity

Reporting Your Problems to HP

HP customer care will help you solve server problems and, if necessary, initiate appropriate
service procedures.
Support is available on the web and by phone.
For information on contacting the HP IT Resource Center (ITRC) near you, go to:
www.itrc.hp.comhttp://www.itrc.hp.com.

Online Support

To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical
Support Guide or visit us at http://www.hp.com/go/bizsupport. On our web page, enter
the server model number (rx2660) and search the field.
The following information is available on this website:
• Software and firmware updates
• The latest drivers and utilities
• Additional documentation

Phone Support

To contact HP customer support by phone, go to the HP IT Resource Center (ITRC) near you,
at: http://www.itrc.hp.com. Local phone numbers are listed in your native language for
help.

Information to Collect Before you Contact Support

NOTE: It is highly recommended that you keep detailed records of any changes to your system,
and of how system behavior has changed over time, or as a result of changes made to your
system.
Before you contact HP support, you should:
1. Check the previous sections of this chapter and attempt to solve the problem.
• Note failure symptoms and error indications (LEDs and messages).
• Capture and permanently log the current SEL and FPL contents.
• Try to determine precisely what did or did not happen.
Operating Range
5-35 degrees C (up to 5000
feet)
15-80% at 35 degrees C
non-condensing
Recommended Maximum Rate of
Operating Range Change
20-25 degrees C (up to 10 degrees C/hr with
5000 feet) tape; 20 degrees C/hr
without tape
40-60% at 35 degrees C 30% per hour
non-condensing non-condensing
Non-Operating
Range
-40 degrees to +70
degrees C
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