Introduction - Lucent Technologies DEFINITY Enterprise Communications Server Operation Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations 555-230-700
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Introduction

Introduction
If you are a console operator, this book is for you! It is designed to show you the
physical layout of your computer, how to perform standard and specialty
functions, and how to maintain and clean your console. It also provides
information specific to operating your console in a Centralized Attendant Service
(CAS) environment.
NOTE:
This guide does not cover operations associated with Hospitality Services
and Automatic Call Distribution (ACD). Information on these groups of
features can be found in the following documents:
The rest of this book includes:
Chapter 2, ''Understanding the Console Layout''
the basic and enhanced versions of the two console models. It also
describes information that appears on the console's display and tones heard
at the console.
DEFINITY Enterprise Communications Server and GuestWorks
Release 7 — Hospitality Operations, Issue 5, 555-230-723
DEFINITY Enterprise Communications Server Generic 1, Generic
3, and System 75 — Automatic Call Distribution (ACD) Agent
Instructions, Issue 5, 555-230-722
DEFINITY Enterprise Communications Server Generic 1, Generic
3, and System 75 — Automatic Call Distribution (ACD) Supervisor
Instructions, Issue 4, 555-230-724
DEFINITY Enterprise Communications Server Release 7 —
Console Operations Quick Reference, Issue 3, 555-230-890
Issue 4
June 1999
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describes and illustrates
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