Split-Swap - Lucent Technologies DEFINITY Enterprise Communications Server Operation Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations 555-230-700
4 Using the Features
Assisting Callers with Special Tools
4. One of the following options occurs:

Split-Swap

You can alternate between active and split calls by pressing the
button. This operation happens only if you have a split call and an active call, and
both calls are in the talking state. If you press the
non-talking states (for example, dialing, ringing states, and so forth), then the
split-swap operation is denied. For outgoing trunk calls, the state of the trunk is
considered to be in talking state once the trunk is cut-through or the trunk answer
supervision timer times out.
The
SPLIT
button lamp flutters if the split-swap operation is denied. The Split-Swap lamp
stays off during the split-swap operation.
During the split-swap operation, if you:
press the
presses of the
press the
connected.
press the
and the connected call is put on hold.
press the
joins with you as the active call.
Example
George calls you and you press the
this point, George is split away, and Harry and you are in conversation. If you
wish to consult with George, but do not want Harry on the same call with George,
then you can press the
is in conversation with you. If you press the
will be active with you and George is split away.
Feature Name
Split-Swap
The call automatically rings through when the busy line becomes
available.
If the line does not become available within the time preset by your
system manager, the call rings back to you. To try to transfer again,
repeat steps 1 through 3.
button lamp remains lit during the split-swap operation and the
button, then all parties are joined in conference and further
SPLIT
button or the
SPLIT
button, then the active call and the split call are
RELEASE
button, then the active call and the split call are connected,
HOLD
button, then the active will drops and the split away party
CANCEL
SPLIT-SWAP
SPLIT-SWAP
button are denied.
SPLIT-SWAP
button and dial Harry, who answers. At
START
button which will split Harry away and George
SPLIT-SWAP
Issue 4
June 1999
-
SPLIT SWAP
button during
SPLIT
button again, then Harry
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