Backing Up The Console Operator; Routing Calls Through The Console Operator; Covering Calls From The Console - Lucent Technologies DEFINITY Enterprise Communications Server Operation Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations 555-230-700
4 Using the Features
Answering Calls for Another Party

Backing Up the Console Operator

Your system manager can program your overflow calls to ring to one or more
designated phone.
Example
The marketing department just launched an infomercial about Widget, Inc.'s
self-cleaning bathtubs. Consequently, the phones are "ringing off the hook". Chris
answers Pat's overflow calls at his own phone.
Feature Name
Attendant Backup
Procedures
Your system manager programs this information into your console to occur
automatically.

Routing Calls Through the Console Operator

Your system manager can designate up to 50 listed directory numbers to come
directly to you.
Example
Widgets, Inc. president Randy Foxworthy wants Pat to screen all calls for him.
Kelly Ratliffe, system manager, programs all of Randy's calls to come directly to
Pat. When a salesman calls, Pat takes a message. When Randy's wife calls, Pat
sends the call through to Randy.
Feature Name
Multiple Listed Directory Numbers
Procedures
Your system manager programs this information into your console to occur
automatically.

Covering Calls from the Console

Your system manager designates unanswered calls to specified phones to ring
through to you.
Issue 4
June 1999
35