Providing Emergency Notification To The Operator; Providing Emergency Access To The Operator - Lucent Technologies DEFINITY Enterprise Communications Server Operation Manual

DEFINITY® Enterprise Communications Server Release 7
Console Operations 555-230-700
4 Using the Features
Assisting Callers with Special Tools
3. The user records the crisis alert information.
4. The user pushes the
and the display clears.
Providing Emergency Notification to the
Operator
Your system manager dedicates an attendant consoles to service emergency calls.
When system users dial an emergency number (for example, 911), the console is
notified that an emergency call was made.
Example
Jeff Springer, Widgets, Inc. salesman, has just suffered from a heart attack. Bill
O'Connor, who works nearby, dials 911. As soon as the call is made, the
following information appears on Pat's display:
a= TOM ROBERTS 3041 EMRGENCY
She also hears a siren-like tone.
Feature Name
Crisis Alert to Attendant Console
Procedures
If the attendant receives an emergency call, the following occurs:
1. The
console. The display shows the current crisis alert, overwriting any current
display.
2. The attendant pushes the
3. The attendant records the crisis alert information.
4. The attendant pushes the
state.
5. The attendant pushes the
display clears.

Providing Emergency Access to the Operator

Your system manager can administer the switch to allow emergency access calls
to the attendant console operator.
NORMAL DISPLAY MODE
button flashes and a continuous ring alerts the attendant
CRSS-ALERT
button and the lamp turns off
button, turning off the ringing.
CRSS-ALERT
button, changing the lamp to a steady
CRSS-ALERT
button and the lamp turns off and the
CRSS-ALERT
Issue 4
June 1999
48