Lucent Technologies Definity Callmaster Manuals

Manuals and User Guides for Lucent Technologies Definity Callmaster. We have 1 Lucent Technologies Definity Callmaster manual available for free PDF download: Instructions Manual

Lucent Technologies Definity Callmaster Instructions Manual (50 pages)

DEFINITY Enterprise Communications Server Generic 1, Generic 3, and System 75 Automatic Call Distribution (ACD)

Brand: Lucent Technologies | Category: Telephone | Size: 0 MB

Table of Contents
3
Introduction
5
ACD Procedures
13
- Agent Login
  13
- Agent Login (EAS)
  14
- Agent Logout
  15
- Agent Logout (EAS)
  15
- Auto-In Mode with Automatic Answering
  16
- Manual-In Mode with Automatic Answering
  17
- Auto-In Mode with Manual Answering
  19
- Manual-In Mode with Manual Answering
  21
- Answering Calls in Multiple Splits or Skills
  22
- Multiple Call Handling (MCH)
  23
- MCH Forced Call Options Available with the DEFINITYECS G3V4 and Later
  25
- Internal Calls to Splits or Vdns
  26
- Adding a Skill or Changing a Skill Priority
  27
- Removing Yourself from a Skill Assignment
  28
- Being Moved to Another Split or Skill
  28
- Using the Vustats Feature
  29
- Request for Supervisor Assistance
  30
- Mute Feature
  32
- Display Features
  32
- Using a Caller Information Button
  33
- Viewing Caller Identification, Queue Status, or Time/Date/Timer
  33
- Display Examples
  34
- Basic Voice Terminal Procedures
  35
- Abbreviated Dialing
  35
- Automatic Callback
  37
- Call Forwarding - All Calls
  38
- Call Park
  39
- Call Pickup
  40
- Conference
  41
- Hold
  42
- Last Number Dialed
  42
- Leave Word Calling
  43
- Message
  44
- Send All Calls
  44
- Transfer
  45
Indicator Lights
46
Tones and Their Meaning
47
- Ringing Tones
  47
- Headset or Handset Tones
  47
Quick Reference Lists
49

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Lucent Technologies Definity Callmaster Instructions Manual (50 pages)

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