Troubleshoot Pppoe Or Pppoa - NETGEAR D6400 User Manual

6. In the Internet Port pane, check that the IP Address field shows a valid IP address.
If the field shows 0.0.0.0, your modem router did not obtain an IP address from your ISP.
If your modem router cannot obtain an IP address from the ISP, the problem might be one of
the following:
• Your Internet service provider (ISP) might require a login program.
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of
login.
• If you selected a login program, the service name, user name, or password might be
incorrectly set.
For more information, see
• Your ISP might check for your computer's host name.
Assign the computer host name of your ISP account as the account name. For more
information, see one of the following sections:
- Manually Set Up an ADSL Internet Connection
- Manually Set Up a VDSL Internet Connection
- Manually Set Up a Cable of Fiber Internet Connection
• If your ISP allows only one Ethernet MAC address to connect to Internet and checks for
your computer's MAC address, inform your ISP that you bought a new network device
and ask them to use the modem router's MAC address.
• Configure your modem router to clone your computer's MAC address. For more
information, see one of the following sections:
- Manually Set Up an ADSL Internet Connection
- Manually Set Up a VDSL Internet Connection
- Manually Set Up a Cable of Fiber Internet Connection

Troubleshoot PPPoE or PPPoA

If you use a PPPoE or PPPoA connection to your ISP, make sure that the connection works.

To verify that your PPPoE or PPPoA connection is working:
1. Launch an Internet browser from a computer or WiFi device that is connected to the
network.
2. Type http://www.routerlogin.net.
A login screen displays.
3. Enter the user name and password for the modem router.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
4. Click the OK button.
The BASIC Home screen displays.
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Troubleshoot PPPoE or PPPoA
Troubleshooting
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