Troubleshoot Pppoe - NETGEAR Orbi Pro SRR60 User Manual

Reboot the computer and verify that the router address (www.routerlogin.net) is
listed by your computer as the default gateway address.
• You might be running login software that is no longer needed. If your ISP provided
a program to log you in to the Internet (such as WinPoET), you no longer need to
run that software after installing your router.You might need to go to Internet Explorer
and select Tools > Internet Options, click the Connections tab, and select Never
dial a connection. Other browsers provide similar options.

Troubleshoot PPPoE

If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or WiFi device that is connected to the
network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6. Check the Connection Status window to see if your PPPoE connection is active and
working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the router might be set up with an
incorrect service name, user name, or password, or your ISP might be experiencing
a provisioning problem.
Unless you connect manually, the router does not authenticate using PPPoE until
data is transmitted to the network.
Troubleshooting
Orbi Pro
133 User Manual