NETGEAR D6400 User Manual page 283

5. Select ADVANCED > ADVANCED Home.
The ADVANCED Home screen displays.
6. In the Internet Port pane, check that the IP Address field shows a valid IP address and that
the Connection field shows PPPoE or PPPoA.
7. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
8. Check the following:
• The Connection Status field shows Connected.
• The Connection Time field does not show 00:00:00.
If all of the information is correct, your PPPoE or PPPoA connection is working.
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To reconnect if your PPPoE or PPPoA connection does not function:
1. Launch an Internet browser from a computer or WiFi device that is connected to the
network.
2. Type http://www.routerlogin.net.
A login screen displays.
3. Enter the user name and password for the modem router.
The user name is admin. The default password is password. The user name and
password are case-sensitive.
4. Click the OK button.
The BASIC Home screen displays.
5. Select ADVANCED > ADVANCED Home.
The ADVANCED Home screen displays.
6. In the Internet Port pane, click the Connection Status button.
The Connection Status screen displays.
7. Click the Connect button.
The modem router attempts to reconnect.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. Or your ISP might not be able to provide an Internet connection.
Unless you connect manually, the modem router does not authenticate using PPPoE or
PPPoA until data is transmitted to the network.
AC1600 WiFi VDSL/ADSL Modem Router Model D6400
Troubleshooting
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