Appendix C: Customer Service And Support - Accusys ExaSAN A08S3-PS User Manual

Appendix C: Customer Service and Support

C.1 System Log
When you contact us for technical support, our support staff might ask for your system log file
for troubleshooting purpose.
Go to the ExaSAN switch GUI, select the "Event Management" icon. Follow instructions there to
download the log file.
C.2 Contact Us
For customer services and technical support, locate an Accusys office near you from the link
below:
http://www.accusys.com.tw/about/contact.htm
Or, you may email us at
C.3 Our Website
Please visit our websites frequently for the most up-to-date product and support information.
All countries: www.accusys.com.tw
Korea: http://accusys.co.kr
User Guide
A drive being selected for expansion / migration / rebuilding
A transition drive state during the array 1, 2, 3, 4, migration
A transition drive state during the array 1, 2, 3, 4, expansion
A transition drive state during the array 1, 2, 3, 4, auto-rebuild
RAID Levels
support@accusys.com.tw
Appendices
Page 6-6