Appendix A: Faqs - Accusys ExaSAN A08S3-PS User Manual

Appendix A: FAQs

1. Q: Why is my disk LED status RED?
A: This is likely caused by a faulty hard drive. Replace the faulty drive as soon as possible
to protect your data.
2. Q: After an array has been created in RAIDGuard X, but the host does not find the
array volume.
A: Please check the LUN Mapping to ensure the array volume has been corrected mapped
to a LUN. If this is not the case, try restarting the system and it will be automatically
recognized. Once LUN is assigned, you can perform formatting and mounting.
3. Q: What does the four LEDs on the Host Bus Adapter mean?
A: The four LED indicate the connection status of the HBA.
LED 1: HBA card properly connect to the PCIe slot on the motherboard
LED 2: The upper QSFP connector is active as SAN mode
LED 3: The lower QSFP connector is active as DAS mode
LED 4: The HBA card is failure, system disconnected
4. Q: Why doesn't the performance reach the expected levels while testing the A08S3-
PS? Why isn't the performance steady enough?
A: If the performance is unsteady or not achieving the expected level, in many cases, the
HDD is the cause. Since the A08S3-PS is a highly efficient product, there is extreme
demand placed on each HDD. As a result, it is strongly recommended to use the newest
enterprise level HDD.
5. Q: Why is the A08S3-PS generating warning beeps?
A: Please check the LED indicators on the A08S3-PS front panel against the appropriate
user documentation for your particular storage system. Follow the instructions to launch
RAIDGuard X to obtain Event Log information for further analysis.
User Guide
Appendices
Page 6-2