Accusys ExaSAN A08S3-PS User Manual page 103

10. Q: When inserting the HDD into my A08S3-PS, why does RAIDGuard X show the HDD
mode as Lock?
A: The lock indicates that the HDD has been previous used in Accusys products and that it
contains a portion of a RAID data. If the data can be deleted, you can unlock the HDD.
11. Q: I have connected the cable to the Host server, but I can't see "new disk drive" on
the host device management.
A: There are three possibilities:
a. Please ensure the QSFP cable is connected securely. You should be able to hear a
"click" sound when you connect the cable to the connector.
b. Please check the jumper switch on the HBA. When the switch is in the "On" position,
the HBA card is enabled for storage mode for the A08S3-PS. In the "1" position, the
HBA is enabled for switch mode for ExaSAN switches.
c. Please check if the installer and the driver have been installed correctly. If the
installation has completed and the error still persists, it may be a compatibility issue.
Send an email to support@accusys.com.tw and briefly describe the problem. Be
sure to include the driver error code, the motherboard (or host) model name and the
OS. We will contact you to assist you in resolving the issue.
User Guide
Appendices
Page 6-4