How To Process A Mail/Telephone Order/E-Commerce Transaction - Westpac EFTPOS 1i User Manual

4.6

How to Process a Mail/Telephone Order/e-Commerce Transaction

Transactions initiated by mail or telephone are known as MOTO (Mail Order or Telephone Order)
transactions� ECOM (Electronic Commerce) transactions are those initiated over the Internet�
MOTO and ECOM transactions can be processed on credit and charge cards only, as the
cardholder is not present�
For information on how to register as a MOTO or ECOM merchant, contact the Merchant Help
Desk on 1300 603 266�
Note:
• Until registered as a MOTO/ECOM merchant you must not process MOTO or ECOM
transactions�
• An authorisation of a MOTO or ECOM transaction only establishes that the funds are available
in the cardholder's account and that the card has not been reported lost or stolen� It does not
guarantee that the person whose name appears on the card is making the purchase or that
the purchase will not be subject to a chargeback�
• You will be liable for all chargebacks on MOTO/ECOM transactions�
• You must retain all merchant receipts for at least eighteen months from the
transaction date�
Terminal Screen Next Step
Start by initiating the transaction via the POS interface� Do not
READY
enter the card number on the POS� It will be entered into the
terminal shortly�
14:35 29/10/13
Enter the card number into the terminal� Once entered, press
ENTER to proceed�
Enter Card Number
XXXX XXXX XXXX XXXX
Enter the card Expiry Date in MMYY format� Once you've done that
press ENTER to proceed�
Enter Expiry Date
XX XX
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BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
Terminal Screen Next Step
Enter the 3 or 4 digit CCV value (found on the customer card) into
the POS� You don't need to do this if the CCV was already entered
at the same time as the card number� This field can be left blank if
required�
Enter CCV
On POS
If prompted, press ENTER on the terminal to proceed�
SALE $X�XX
Press ENTER
Wait for the "Processing" message to complete�
SALE $X�XX
Processing
Please Wait
This final screen/step will show you whether the transaction has
successfully processed� A successful transaction will display the
SALE $X�XX
word APPROVED on-screen, while a failed transaction will display
DECLINED�
APPROVED
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