How To Process A Completion; Using The Roc Number - Westpac EFTPOS 1i User Manual

4.8

How to Process a Completion

A completion is used to complete an earlier Pre-Authorisation and charges the cardholder�
A completion may also be known as a checkout�
You can process a completion in one of two ways:
1� Using the ROC number from the pre-authorised transaction�
2� Using the authorisation number of the pre-authorised transaction�
Note: The terminal retains pre-authorisations for seven calender days only�

Using the ROC number

Terminal Screen Next Step
Start by initiating the transaction via the POS interface, including
READY
entry of the ROC which is to be completed�
14:35 29/10/13
Wait for the POS "Scanning Batch" message to complete� This will
occur when the ROC lookup completes�
PRE-AUTH
If the ROC cannot be found, the terminal will prompt for the ROC
to be re-entered into the terminal� If this secondary ROC entry is
Scanning Batch
not successful then the lookup can be performed using the Auth
Please Wait
Number�
If the lookup is successful then the pre-authorised details will
be shown (last four card number digits, amount, authorisation
PRE-AUTH
number)�
Confirm via the POS whether the authorisation details shown are
correct�
Verify Checkout
Correct?
Wait for the POS "Scanning Batch" message to complete� This will
occur when the ROC lookup completes�
PRE-AUTH
If the ROC cannot be found, the terminal will prompt for the ROC
to be re-entered into the terminal� If this secondary ROC entry is
Verify Checkout
not successful then the lookup can be performed using the Auth
Correct?
Number�
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BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
Terminal Screen Next Step
If the lookup is successful then the pre-authorised details will
be shown (last four card number digits, amount, authorisation
number)�
Swipe or
Confirm via the POS whether the authorisation details shown are
Insert Card
correct�
Wait for the POS "Processing" message to complete�
PRE-AUTH $X�XX
Processing
Please Wait
If signature is required, check that the customer signature is
correct and confirm via the POS�
PRE-AUTH
VERIFY SIGNATURE
CORRECT?*
If the completion is approved then this approval notification
screen will be shown for a short amount of time (approximately 5
seconds)�
CHECK-OUT Approved
*Note: Signature will still be required for some cards (for example signature-only cards, payment
cards that do not have a chip and some international cards)� Your terminal will be able to process
these cards as normal�
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